At Hero Social, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you engage with our consultancy services, visit our website, or communicate with us.
1. Information we collect
We may collect the following types of information:
Personal Information: such as your name, email address, phone number, job title, and company name when you contact us or sign up for our services.
Business Data: such as energy usage, operational practices, and other environmental data shared for consultancy purposes.
Website Usage Data: including IP address, browser type, pages visited, and other analytics collected via cookies or similar tracking technologies.
2. How we use your information
We use the information we collect to:
Provide and manage our consultancy services
Communicate with you about your project or our offerings
Improve our website and service delivery
Meet legal and regulatory obligations
3. Sharing your information
We do not sell, rent, or trade your personal information. We may share data with trusted third-party providers who help us operate our business, such as IT support or cloud storage services, under strict confidentiality agreements.
4. SMS & Text Messaging Communications
If you provide your phone number through our website forms, lead forms, or other communication channels and opt in to receive SMS messages, you consent to receive text messages from Hero Social regarding inquiries, account updates, service notifications, and occasional marketing communications.
Message frequency may vary. Message and data rates may apply.
You can reply STOP at any time to unsubscribe from SMS communications or reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchase.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
5. Data security
We take reasonable measures to protect your information from loss, misuse, and unauthorized access. Our data is stored securely, and access is limited to personnel who need it to perform their roles.
6. Your rights
Depending on your location, you may have rights to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict certain types of data processing
Withdraw consent at any time (where processing is based on consent)
To exercise your rights, please contact us using the information below.
7. Cookies
Our website may use cookies to improve user experience and gather usage data. You can manage your cookie preferences through your browser settings.
8. Retention
We retain personal and business information only as long as necessary for the purposes described in this policy or as required by law.
9. Changes to this policy
We may update this Privacy Policy periodically. Changes will be posted on our website with the updated effective date.